CHILDREN BY CHOICE ASSOCIATION INCORPORATED

Provide feedback

As with any type of health service, it is not unusual to feel unhappy, or to have further questions or comments about the service you received. Unhappiness about treatment can range from a lack of information about the procedure, to questioning why a particular procedure was used, to being spoken to abruptly by a staff member. Whatever the concern is, there are a number of ways you can provide feedback about the service you received.

You can contact the clinic and ask to speak to a doctor or clinic coordinator. You can write a letter to the clinic expressing your concerns and/or questions.   You can plan this contact by writing some notes about the date and details of your health procedure, what your concerns are, and what outcome you would like as a result of your contact.  If you find this process difficult or would like to talk generally about what happened, you can contact Children by Choice and speak to a counsellor about your concerns.

In Queensland, if you cannot resolve a complaint with a health service provider, you can contact the Health Quality and Complaints Commission.